Coronavirus Information

Wednesday, June 3, 2020

On behalf of our staff, we are pleased to welcome you back to our branch lobbies with their regular hours (except for Prestwick Chase) starting today, June 3, 2020! Read more …

 


Monday, March 30, 2020

I wanted to let you know of a change we are making with respect to our Glens Falls Branch. Starting tomorrow morning, March 31, 2020, we will still be taking appointments at this branch, so if you want to come and see us there, please call us ahead of time at (518) 932-0221 to set up an appointment. Since this branch does not have a drive-thru, we do not think it makes sense to keep a full staff complement in the branch while we’re taking steps to protect our community and staff during this pandemic.

The staff at our Glens Fall Branch will be working out of our Queensbury Branch instead, which is less than two miles away. Once it is safe to do so, we will return to our regular Glens Falls Branch hours and staffing levels. If you have any questions, please call us at (518) 584-5844. You can see all of our branch locations and hours by clicking here.

Thank you all for your patience and understanding as we navigate these events together.

Sincerely,

Charles V. Wait, Jr.
President & CEO

 


Friday, March 27, 2020

As a community bank, we know that many people and businesses are experiencing significant financial hardship due to the restrictions put in place in response to the COVID-19 pandemic. We’ve already been working with our customers on an individual basis. I wanted to reach out to you all to summarize all of the ways in which we’re helping you during this pandemic. As always, please call us at (518) 584-5844 to apply for one of these programs or if you have any questions. Read more …

 


Thursday, March 26, 2020

By the time you read this, the first quarter of 2020 will be behind us, and I cannot imagine anyone who wasn’t ready to close the books on this one. As we all look forward to better times ahead, I wanted to thank you for your business and give you a brief overview of how we got here. Read more …

 


Thursday, March 19, 2020

Thank you for your continued support!

To protect our customers, community, and our employees, and in accordance with guidance from the state and federal health agencies, as of the close of business on Friday, March 20, 2020, we will be processing transactions at all our branch locations through our drive-throughs.

You’re still welcome to visit us, but please call us first as access to our Branch offices, as well as our Main Office, Amsure offices, and Mabee Building offices, will be by appointment only. We can be reached at (518) 584-5844.

During these unprecedented events, we encourage you to use our WebWise Online and Mobile Banking services.

If you need access to your safe deposit box, please notify one of our team members, and we’ll assist you. Our Amsure offices can assist you with your insurance needs by calling (518) 584-5300.

We’re here for you, so please reach out to us if you need us. Thank you for your patience as we navigate these events together.

Please click here for a PDF version of this message.

 


Thursday, March 12, 2020

Thank you for being a loyal customer of the Adirondack Trust Company. Like you, we have been closely monitoring developments regarding the novel coronavirus (COVID-19). Its quick spread has affected many individuals and businesses, and I am reaching out to you personally to let you know that the Adirondack Trust Company is making the health and well-being of our valued customers and staff our top priority, and we have a robust response plan in place.

STOPPING THE SPREAD

First and foremost, we know that COVID-19 is spread in ways similar to the flu: through person-to-person contact. Sanitization and cleanliness is always important in any of our offices and branches, and we want you to know that we have increased the frequency of our cleanings, especially of high-touch areas such as ATMs, counters, night drop, etc., and we are also using cleaning supplies that have been approved by both the Centers for Disease Control and Prevention (CDC) and the Environmental Protection Agency (EPA).

Hand sanitizer is available at all of our branches, and we encourage customers and employees to use this upon entering offices and again upon leaving to prevent the spread of germs both inside the offices and outside.

WE’RE OPEN AND READY TO SERVE YOU AT ALL OF OUR LOCATIONS

We also know that limiting social contact helps to prevent the spread of COVID-19. When possible, please take advantage of our many services that will help you bank remotely.

All branches, except for our Glens Falls Branch, have access to drive-up locations, and most have drive-up ATMs. Using these options for conducting your banking decreases the amount of person-to-person contact, while still allowing us to serve your individual needs effectively. Other high-touch locations in the drive-up area of our branches, such as ATMs, drawers, and canisters, are sterilized regularly in accordance with the CDC and the Department of Health.

For a list of our branch and ATM locations, please visit our website’s Locations page.

You can also open an account online for new deposit accounts or apply online for a mortgage or home equity account all from the convenience of your home or office.

ONLINE, 24/7 ACCESS TO YOUR ACCOUNTS

We work hard to provide you with many convenient options when it comes to accessing your accounts and banking remotely. If your preference is to reduce or eliminate branch visits, be sure to take full advantage of WebWise Mobile and Online Banking. You can login to your WebWise account directly from our homepage, or you can download Adirondack Trust’s WebWise app to make banking on-the-go even simpler. WebWise allows users to access accounts, transfer funds, pay bills, make ATC loan payments, remotely deposit checks, and more.

If you are not yet enrolled in WebWise (it’s free!), consider doing that now. Enroll on our website, or call us at (518) 584-5844 during our regular business hours if you would like assistance.

CARING FOR OUR COMMUNITY

As a community bank, it is part of our Core Values to be caretakers of our community—to nurture the businesses and people who call this area home. Part of this mission is ensuring that our employees who come to work every day and proudly wear our green lapel pins are adequately cared for.

ASSISTING OUR NEIGHBORS

As stewards in our community, it is also our responsibility to ensure its perpetuation and success. Because the COVID-19 pandemic has affected people and industries of all sizes, we know this can be a scary time for you, your family, and your employer. If you are experiencing financial hardship because of this, know that we are here to help you. Contact us at (518) 584-5844 to speak with one of our bankers. We ask that our commercial clients reach out directly to their commercial lending officer, and our wealth management and insurance clients to reach out to their account officer. Please note that all of our locations are open and fully operational.

BEWARE OF FRAUD

During times of great distress, there is also an uptick of fraudulent activity, such as phishing. Let us also take a moment to remind you of some best practices to keep yourself and your loved ones safe from cyber criminals and fraudsters.

  • Fraudulent emails often contain grammatical errors.
  • Check the domain from where the email was sent. For example, emails from Adirondack Trust will always have a domain of @adirondacktrust.com. If it’s coming from @adktrust.net or @adirondacktrustcompany.com, etc., this is spam and not from us. Delete and block these emails.
  • Adirondack Trust Company representatives will never ask you for personal information via email.
  • Click here to learn about the Federal Trade Commission’s specific coronavirus-related scam information.
  • If you believe your account has been compromised, please call us immediately at (518) 584-5844.

STAY UP TO DATE

We will continue to monitor the situation and communicate further with you as the situation develops. We encourage you to visit and bookmark our Coronavirus Information page on our website.

You can also stay informed by visiting the following websites:

 

Sincerely,

Charles V. Wait, Jr.
President & CEO


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