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Introducing The New-And-Improved ATC E-Billpay

A better way to pay your bills…and do so much more!

Adirondack Trust Company is updating your BillPay service, which means that when you log into WebWise® on September 24, your BillPay screen will look different than before. All of your payees, and scheduled payments will remain intact. All you’ll need to do is start paying bills.

Please note that on Monday, September 21 through Wednesday, September 23—while we are making this transition—you will not have the ability to add new payees or schedule payments. However, all previously scheduled payments will still occur. You will be able to add new payees and schedule payments again after the transition on Thursday, September 24.

The new ATC e-BillPay will include the features you know and love, in addition to some useful new features, like the following:

  • Faster and more timely electronic payments
  • Bank-to-bank electronic transfers
  • Person-to-person money transfers
  • Receive email or text notifications for a variety of e-pay events, including reminders to schedule payments
  • Schedule one-time or recurring payments
  • Receive e-bills from select payees directly into your ATC e-BillPay—even have the payments automatically scheduled when the bill is received!

On September 24, simply log in to your WebWise account, click “Bill Pay,” and start using it! It couldn’t be simpler. It’s just another way we are committed to going above and beyond for you.

GETTING STARTED WITH ATC E-BILLPAY ON SEPTEMBER 24

1. Log in to WebWise Banking and click Bill Payments – Go to ATC e-BillPay.

  • Review and accept the terms and conditions.
  • ATC e-BillPay will open in a new browser tab.

2. Set up your four challenge questions and answers.

3. Update missing information, such as phone or email address

4. You’ll start on the Payments page where you can:

  • Schedule a payment
  • Add a new payee
  • Review your scheduled payments.

FREQUENTLY ASKED QUESTIONS

Where do I see my scheduled payments?

On the Payments page, Pending Payments are located to the right of your payees list.

    • On a mobile device or tablet, the Pending Payments will be located beneath your Payees.
    • Click the View More link for full page, detailed view.
    • Any scheduled recurring payments carried over in the bill pay upgrade will appear as single payments. Future payments will be labeled as recurring.

 

Will my payments be paid electronically or by check?

The delivery method of electronic or check is listed beneath each payee name on the Payments page.

 

How long will payments take to reach a payee?

    • Electronic payments made by the cut-off time take 2 business days for delivery.
    • Check payments made by the cut-off time take an average of 3-7 business days.

 

What is the cut-off time?

The cut-off time for scheduling payments is Monday – Friday at 2 p.m. EST. Payments scheduled after 2 p.m. will process on our next business day.

Where is my payment history?

    • Your payment history in ATC e-BillPay will begin as soon as your first payment is issued.
    • On the Payments page, Payment History is located beneath Pending Payments.

HELPFUL TIPS AND INFORMATION

  • The Payment Date is the date on which your payment will be processed. The Deliver By date lets you know the estimated delivery date of the payment.
  • For electronic payments, funds will debit from your checking account on the payment date.
  • Electronic payments to Adirondack Trust loans and accounts will take 2 business days to post. To make same-day loan payments, use the Loan Payments option in WebWise or sign up for automatic payments with the bank.
  • Always enter full account numbers for your payees.
  • If you have multiple accounts with the same company, you should have a separate payee for each account.
  • If you use categories and descriptions, you will assign them to the payment after it posts to our account history. There is a category option that is used for organizing your payees within ATC e-Billpay.
  • For security reasons, payment amount limits may apply. Please call the e-Banking team or send a WebWise message with any questions on payment amount limits.

Are you ready to preview the new ATC e-BillPay?

Check out our test-drive videos below to see how easy it is to add payees, schedule payments, and do so much more with ATC e-BillPay.

We look forward to serving you throughout this transition.

Test drive the updated ATC e-BillPay

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